SurveySparrow

SurveySparrow is an Omnichannel Experience Management Platform focused on creating and analyzing surveys. It allows you to create interactive surveys for any purpose and in any language, promising up to 40% higher response rates with its convergent survey design.. The platform's core capabilities include response management and automated ticket creation with decision tracking, data analysis to identify trends and priorities, and trend forecasting. The platform's core capabilities include response management and automated ticket creation with decision tracking, data analysis to identify trends and priorities, and trend forecasting. SurveySparrow offers solutions to improve customer experience, product experience, and employee collaboration. Specifically, the platform supports Customer Effort Score (CES), Customer Satisfaction Score (CSAT), and Net Promoter Score (NPS), as well as surveys for exiting customers. For products, market analysis, determining product-market fit, user experience feedback, and product loyalty and satisfaction scores are offered. In the area of employee engagement, tools are available for candidate recruitment and pre-qualification, 360-degree employee assessments, regular surveys and exit surveys. SurveySparrow provides unified communication, action automation, insight discovery and customization, and provides integration capabilities with a variety of systems and applications.