I.CRM

Functionality of Ya.CRM Ya.CRM is a comprehensive cloud-based sales and customer relationship management (CRM) system. It is designed primarily for online stores and merchandise businesses. The key specificity of Ya.CRM is to provide product accounting with all its aspects - nomenclature management, inventory control, purchasing, setting and changing prices. In addition, Ya.CRM supports all the basic CRM functions - processing of customer requests, sending them to managers, accounting of requests and orders. CRM functionality is extended here by integration with accounting and finance, accounting of missed calls, aggregation of messages in messengers, accounting of e-mail messages. Advantages of Ya.CRM The main advantage of Ya.CRM is the centralization of all CRM functions and product accounting in a single window. This eliminates the need to use several disparate solutions, simplifies and speeds up work. A single queue of requests processing allows you to automatically distribute requests between managers according to a set algorithm, give them detailed information about customers and collect information about the results of processing requests. Ya.CRM Services Ya.CRM provides implementation and support services for its software. The company offers a conversation or presentation on Zoom to find out details and clarify customer needs. Ya.CRM also allows customization of its software according to the client's specific requirements..