ITSM 365

ITSM 365 is a universal platform for organizing Help Desk work, providing the possibility of flexible customization for business needs. The platform provides automation of service processes, both for internal support (IT, housekeeping, HR, etc.) and for outsourcing companies. The system is ITIL® certified and is used by more than 400 companies. The key features of ITSM 365 include: Request Accounting: Manage requests with customized SLAs. Omnichannelization: Register requests through various communication channels. Reporting: Generate reports by ticket, department and employee. Service Approach: Suitable not only for IT but also for other departments. Flexible Service Desk: Ability to customize processes through the designer. . The platform demonstrates high efficiency: no lost applications, reducing the time to process applications by 5 times, reducing overdue applications by 25%, reducing labor costs by 30% and increasing employee productivity by 30%, as well as achieving customer satisfaction levels of up to 99.9%. ITSM 365 also integrates seamlessly with external services, including social media, messengers, business intelligence and monitoring systems.