Freshcaller

Freshcaller, also known as Freshdesk Contact Center, is a product of Freshworks, an India-based company specializing in cloud-based customer service solutions. It is a cloud-based PBX (Private Branch Exchange) system that allows organizations of any size to streamline communication between support teams and customers without requiring physical hardware to do so. Freshcaller, also known as Freshdesk Contact Center, is a product of Freshworks, an Indian company specializing in cloud-based customer service solutions. Freshcaller's key benefits and features: Global Phone System: Freshcaller provides local, toll-free and vanilla numbers in over 90 countries. It includes features such as call masking, which allows you to display the official number regardless of the number you are using. Call Handling Convenience: Provides call queue management, automated voice response (IVR), business hour settings and call segmentation to optimize customer handling. Call Analytics and Reporting: The platform offers advanced real-time analytics and reporting capabilities, allowing you to track metrics such as average wait time, number of calls and call handling time. Integration with other systems: Freshcaller easily integrates with various CRM and agent productivity tools such as Freshdesk, Zoho, Salesforce, HubSpot and others. . Freshcaller pricing plans: Free Plan: Limited functionality, suitable for limited use. Plan "Growth": Includes local or toll-free number and 2,000 incoming minutes. Plan "Pro": Offers advanced features such as call monitoring and call recording capabilities. Plan "Enterprise": Includes artificial intelligence-based solutions and advanced IVR capabilities. . User Testimonials: Positive Reviews:Users note the user-friendly design, ease of customization, effective analytics and pricing. Freshcaller is easy to implement quickly and has good functionality. Negative feedback: Some users have experienced integration issues with other Freshworks platforms and noted technical issues, including connectivity and customization problems. . Freshcaller is thus a flexible and scalable call center solution suitable for businesses of various sizes. However, like any technology platform, it has strengths and weaknesses that should be considered when making your selection. Freshcaller is a flexible and scalable call center solution suitable for businesses of all sizes.