Oki-Toki

Oki-Toki call center software offers a comprehensive set of features for effective customer communications and call center workflow management. It includes: Multifunctional customer communication capabilities, including web chats, integration with popular messengers and social networks, and email capabilities. Oki-Toki offers a comprehensive set of features for effective customer communications. Deep call analytics and powerful automation tools, including IP PBX to connect to various SIP providers. Call analytics and powerful automation tools, including IP PBX to connect to various SIP providers. Omnichannel platform that integrates calls, chat, email, social media and mobile apps. Automate routine tasks, including call scripting and call handling with bot builder. Automize routine tasks, including call scripting and call handling with bot builder. Integrations with popular CRM systems such as amoCRM, Bitrix24, RetailCRM and others, as well as advanced API for communication with other services. Automation of routine tasks, including creating call scripts and handling calls with bot builder. Automation of conversation analysis with tagging in transcripts, integration with KPIs, scoring and payroll. Automation of conversation analysis with tagging in transcripts, integration with KPIs, scoring and payroll. Functions of control over the work of operators, including accounting of their work time, payroll based on KPIs, automatic control over the fulfillment of plans and standards. Options for storing data on external client servers and managing access to data and reports. Options for storing data on external client servers and managing access to data and reports. Monitoring all changes to a project, including deleting calls and changing contact information. Monitoring all project changes, including deleting calls and changing contact information. Ability to hide personal information from the database to protect client privacy. Ability to hide personal information from the database to protect client privacy. This software is a powerful tool for automating and managing call centers, providing deep analytics, flexibility in customization, and effective customer interaction.