Help Desk Eddy

HelpDeskEddy is a system that helps to organize the work of a company's technical support. It allows customers to request support at all stages: before, during and after the purchase of a product or service. The system supports multiple communication channels, including email, social networks and messengers such as WhatsApp, Facebook, VK, Telegram, Instagram and Viber. In addition, HelpDeskEddy provides a chat widget to be placed on the company's website. All of these features are available within a single system. All of these features are available within a single system. HelpDeskEddy operates on a SaaS (Software as a Service) model, which means there is no need to buy or upgrade software. Just register your company on the site and start using the system. The cost depends on the number of employees processing requests and is paid on a monthly basis. HelpDeskEddy is a SaaS (Software as a Service) model. HelpDeskEddy features include: Multi-channel support Integrations with various services Flexible request management Automation of work Integrations with chatbots Knowledge base Reporting and analytics Personalization Flexible customization of access rights API for integrations Mobile application Contact and customer management Quality of service assessment Ability to migrate from other systems. The cost of the platform varies depending on the payment (monthly or annual), and ranges from 1000 to 1500 rubles per employee per month. This cost includes connection to various communication channels, unlimited number of tickets, history of all customer contacts, automations and rules, response templates, reports and analytics, knowledge base for employees and more than 100 integrations. The cost of the platform varies depending on the payment (monthly or analytics) and is 1000 to 1500 rubles per employee per month.