The "STOCRM" Auto Service CRM program offers a universal solution for automating and effectively managing the operations of auto service centers and auto parts stores. This system provides a comprehensive approach to business management, including customer, order and warehouse records, as well as automation of parts ordering and payroll processes.
The program's key features include:
Automation of customer interactions: Whenever a customer contacts you - whether it's a call, a request from the website or through the mobile app - the program automatically creates a transaction with contact information. This allows you to avoid losing customers, which is especially important considering that on average car repair shops lose up to 30% of their customers due to lack of automation. Automation of customer interactions.
Inventory management and inventory control: The program is designed with the auto parts market in mind, including product analogs and complex markups. Users can keep track of receipts, write-offs, inventory, and other transactions. Operations.
Key Business Indicators: Provides the ability to monitor critical business indicators in a single window. More than a dozen types of reports allow you to analyze the company's performance, identify weaknesses and potential for growth. Business Key Indicators.
Scheduler and analytics: A visual scheduler with the ability to connect with customers and view their transactions, as well as analytics on production floor utilization.
Automated Interaction Scripts: Create scripts to interact with customers and employees, automatically send notifications and offers. Automated Interaction Scripts: Create scripts to interact with customers and employees, automatically send notifications and offers.
In addition, the STOCRM CRM system offers an extensive parts catalog with more than 9 million nomenclature items, as well as the ability to procure and order parts from suppliers. The program also provides addressable storage, which significantly speeds up the order picking process. Additional.
The STOCRM CRM system provides a complete package of documents for the car service center, including order forms with standard hours and spare parts from suppliers and from the warehouse. The STOCRM system provides a complete package of documents for the car service center, including order forms with standard hours and spare parts from suppliers and from the warehouse.
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