Voiptime Contact Center

The VoIPTime company develops and implements IT business automation systems: call center software "VoIPTime Contact Center" and CRM system for online stores "VoIPTime CRM". It provides services to a variety of industries, including banks, online stores, Internet service providers, real estate agencies, and small and commodity businesses. The company also offers training and workshops, and call center audits. The company's benefits include: 1. 13 years in the market, during which the company has gained a lot of experience entrusted by medium and large companies from different industries. 2. Over 1100 successful implementations of cloud and on-premises call centers and CRM systems. 3. The company's products are used in 10 countries around the world. 4. The total number of users working with the company's products on a daily basis is 27450. 5. The company's products are characterized by high stability, confirmed by the monitoring system (99.9% uptime). Company services: 1. Development of software for call centers ("VoIPTime Contact Center") and CRM-systems for online stores ("VoIPTime CRM"). 2. Individual approach to each client when organizing a call center. 3. Providing 24/7 service through the use of IVR-system and chatbots in messengers. 4. Training and conducting master classes for effective use of automation systems. 5. Audit of call centers to identify and eliminate possible problems and inefficient processes. Automation systems developed by the company allow to optimize processes, automate repetitive tasks, improve customer service, as well as analyze and control the sales funnel and business profitability..