Naumen GPMS - Procurement Management

Naumen offers a comprehensive approach to import substitution based on Russian technologies, focused on ensuring business continuity and supporting operational efficiency. Let's take a look at the key products and solutions that Naumen offers for various business areas and IT infrastructures. Naumen Service Desk: IT Service Management General Concept: The solution is designed to automate IT and service management processes. Suitable for implementing a service management model in IT departments and providing services to the company's customers. Features: Ability to migrate from foreign ITSM systems without loss of functionality. Ensure high security standards. Naumen Contact Center: Omnichannel Solution Functionality: Communication platform with Omni-Channel component for telephony operation and handling calls through various channels. Support for e-mail, SMS, messengers, social networks, calls from the site and chat on the site or in the mobile application. Benefits: The platform has already been implemented in more than 600 organizations in Russia. Support for handling up to 10,000 simultaneous calls. Naumen Erudite: AI platform Features: Creating voice robots and chatbots for customer service. Implementing AI robots in contact centers with control through clear interfaces. Technologies: Use artificial intelligence technologies to provide a high level of dialog skills. Naumen WFM: Workload Forecasting Efficiency: Optimize shift placement, improve service levels. Use historical data to create forecasting and optimal work time schedules. Savings: Decrease of 8 to 15% in FOT costs. The payback period of the system is 8 to 12 months. Other Products and Solutions KMS: Russian solution for creating a unified knowledge base, replacing foreign software such as Confluence, Sharepoint. BSM: Reducing the dependence of IT landscape on imported software, integrated IT landscape management. Project Ruler: Russian task and project management system, migration from western solutions. . Closure Naumen products and solutions are effective tools for import substitution in the IT services sector.